Master Service Agreement (MSA)

No. The MSA is signed once and remains in force for all subsequent work. Each new project is initiated with a Statement of Work referencing the MSA — much shorter and quicker to agree.

This depends on the engagement. Fully bespoke work created entirely for the client is typically assigned to the client on payment. Code built on the service provider's reusable framework should be licensed, not assigned.

A liability cap limits your total financial exposure under the agreement — typically to the fees paid in a trailing 12 months. Without one, a client could theoretically claim unlimited damages.

For most B2B service agreements, yes. Arbitration is faster and more confidential than court litigation. We include an arbitration clause with a suitable institution and a seat that suits your location.

Yes, and it should if you process any personal data on behalf of your client. A data processing agreement or equivalent clauses in the MSA ensure you meet obligations under applicable law.

If a client insists on their standard terms, we review them and identify the key departures from your MSA. Most commercial negotiations converge to an agreed position.