Freshworks SaaS Credits — up to 90% off

gives qualifying startups up to 90% off the Pro plan of any Freshworks product in year one, 50% off in year two, and 25% off from year three onwards. Startups with up to USD 4 million in total funding qualify for the 90% tier; startups with more than USD 4 million and up to USD 10 million in funding (and no Series B round) qualify for the 75% tier in year one with the same step-down structure thereafter. The program is for new customers only and applies across the Freshworks suite — customer support, IT service management, sales CRM, and marketing automation. Discounts must be claimed within one year of signup, and the same step-down schedule applies from the original signup date even if more products are added later. The discount only applies to the Pro plan and is capped at 30 agents per product. To enter the Discount Model, a startup must be referred by one of Freshworks' partners and must not have already raised a Series B round. Decisions are communicated within seven working days of signup. Beyond the discount, FSP includes mentorship, founder community access, and ecosystem events such as VC Connect that the program runs for participating founders.

Discount Model only. Tiers depend on funding raised: 90% year-one for startups with up to USD 4M in funding; 75% year-one for startups with more than USD 4M and up to USD 10M in funding that have not raised Series B. Both tiers step down to 50% in year two and 25% from year three onwards. Discount is restricted to the Pro plan and capped at 30 agents per Freshworks product. All discounts must be claimed within one year of initial signup; new product subscriptions added later inherit the running step-down schedule from the original signup date.

• Referral or partner code required
• Less than $10.0M raised

Open only to new customers — existing paid Freshworks subscribers cannot avail the Discount Model. Startups must not have raised Series B or beyond. Bootstrapped startups qualify if other criteria are met. The discount only covers the Pro plan, and the account is limited to 30 agents per Freshworks product; exceeding that threshold ends program benefits. A partner referral is required to enter the Discount Model.

• Private community access

FSP includes access to mentors and a founder community alongside the product discount. Freshworks runs ecosystem events such as VC Connect, where participating founders get 1:1 meetings with investors and connect with other startups in the program. The program has supported more than 2,500 startups since 2019.

a referral from one of Freshworks' partners (required for the Discount Model) - Submit company details and funding information for review - Freshworks confirms acceptance or rejection within seven working days - On approval, the agreed discount is applied to your Pro-plan subscription via the Service Order Form